Escalate to Inbox
Create a helpdesk ticket so a teammate can take over an AI conversation.
Escalate to Inbox is the Inbox destination in the unified Human Handoff card, not an independently toggleable action card. Open Human Handoff → Configure, choose Open a ticket in the Inbox, optionally select a default team, and describe the conditions that should cause the agent to hand the conversation to a person. The dashboard offers this destination on Standard, Pro, and Enterprise plans.
When the action runs for an active conversation, it creates a helpdesk ticket that a teammate can take over and reply to. The default team is a routing preference, not a promise that a specific person will immediately respond. Email and Inbox are mutually exclusive handoff destinations for an agent: choosing Inbox suppresses the email handoff action, while switching back to email disables Inbox handoff.
Inbox escalation is low risk and does not show the high-risk widget confirmation dialog. Check the action log and the Inbox after testing, especially if you change team membership or routing. Do not promise a visitor instant service merely because the action creates a ticket; support availability and follow-up remain an operational responsibility of your team.