Connect customer channels
Publish an agent on email, Slack, a hosted help page, or the web widget.
Open an agent and select Channels. AgentStack currently ships Email, Slack, Help Page, and Voice Calls; WhatsApp, Phone, Messenger, Instagram, and SMS are shown as coming soon.
Connect email
- Open Channels → Email and enable the channel.
- Add an AgentStack email address, or add and verify a custom sending domain.
- Choose the primary address and configure appearance, blocked senders, and limits.
- Send a real message and confirm the reply appears in Activity.
Custom domains display the DNS records you must add. Do not treat a domain as live until the dashboard reports it verified.
Connect Slack
- Connect Slack under workspace Integrations.
- Open Channels → Slack and choose the connected workspace and channels.
- Configure outbound and inbound behavior, then enable the channel.
- Mention or message the agent in a selected channel to verify the flow.
Publish a help page
Open Channels → Help Page, enable it, then configure branding, quick links, and domain. Open the published URL in a private window before sharing it.
Add the web widget
The widget is managed from Deploy, not the Channels list. Use the embed guide for the snippet, framework placement, and allowed-domain rules.
Voice has its own setup and privacy controls; see Configure voice calls.