Help Center
Create a branded knowledge base for an agent, configure public access, and manage its articles.
Open Help Center from an agent to create and configure its knowledge base. Start with a title and a slug. Then set a description, logo, favicon, accent color, and light or dark appearance. The site has separate controls for AI answers, publication, visibility, allowed email domains, and translation defaults. Saving site configuration needs Help Center write access. Publishing and deletion need their own permissions.
Publication and visibility are different concerns. Visitors can read a public, published site at its configured help-center URL. A private site uses the access controls that you configure. Do not assume that a draft page or a private page is visible to visitors. After you change access or domain settings, test the page in a separate browser session.
Use the overview to keep site-wide settings consistent. Then create articles and collections. A Help Center is a knowledge surface, not the same feature as the agent Help Page. You must manage its content, publication state, and visitor access separately.