Slack channel

Open Channels → Slack to connect an organization Slack account and enable the agent’s Slack channel. Start with the connection in General. A disconnected or expired OAuth connection prevents Slack from working, so reconnect through Integrations when the settings page asks for it. The page separates Outbound controls from Inbound behavior rather than treating Slack as a single on/off switch.

For outbound use, choose the configured default channel and bot name, save changes, then send a real test message. The test uses the saved configuration, so persist any edits first. For inbound behavior, enable replies to permitted Slack channels and optionally DMs. Slack must grant the required inbound scopes, and a team can have only one agent handling the configured DM path; check the page’s connection and conflict notices before switching it on.

Enable Slack only after your bot is in the right workspace and channels. Test mention, direct-message, and outbound cases separately. Do not promise replies to every Slack message: inbound configuration, OAuth scopes, channel membership, and connection health all affect whether an event reaches the agent.