Customize widget appearance
Configure the widget theme, launcher, greeting, automatic opening, and legal links with a live preview.
Open Settings → Appearance to customize the external chat widget for one agent. Changes require agent-edit access. The page shows a live preview with the greeting, launcher, and chat-open states. Look at the preview to see the customer experience. Do this before you save your changes.
Choose the theme and launcher position
Select Light, Dark, or System for the theme. Place the launcher on the Left or the Right. These settings affect the widget on an eligible public customer surface. They do not affect the widget in the authenticated dashboard Playground.
Use the floating greeting carefully
The optional floating greeting is a whole-pill opener for the chat. It can contain up to 200 characters. It has no separate reply or dismiss action.
Set it to appear after 1 through 30 seconds. Set it to auto-hide after 3 through 60 seconds. Keep the message short. Do not present it as a completed support response.
You can also configure the chat to open automatically, with a delay from 0 through 60 seconds. An aggressive auto-open delay can help on a support page. The same delay can distract users on a marketing page. Test the auto-open delay on your site.
Add legal links
If your widget needs a legal link, enter a valid Privacy Policy / Terms URL. When you enter this URL, the widget shows a dismissible link above the chat input. If the URL is not valid, the page rejects it and does not save it.
Look at the preview. Then select Save Changes. Appearance settings do not replace Allowed Domains or Geographic Access. Those settings control whether a public visitor can load the widget.