Billing, pricing, and credits
Manage subscriptions, credits, payment settings, and usage interruptions.
Open Dashboard → Pricing to review available plans, monthly or yearly billing choices, Enterprise contact options, credits, usage history, payment method, and auto top-up settings.
Only an organization owner can start checkout, change a subscription, or open the Stripe customer portal. Other members see read-only information, and their billing buttons are disabled.
Credits apply across all agents and channels in the organization. When you plan a launch, check the credit history and the balance together. Before you turn on auto top-up, check the payment method.
The organization owners and admins get credit warnings by email. There is no setting for them on this screen. A usage warning goes out at 80% and at 90% of the plan allowance. A low-balance warning goes out when the balance falls to the floor for the plan. Auto top-up replaces both warnings with a receipt for each successful top-up charge. See Manage billing and credits for the thresholds. Keep an owner or admin address that a person reads, because these warnings do not appear in the dashboard.
The credit screen keeps a record of the billing state, such as past due, unpaid, paused, or canceled. A balance alone does not prove that paid features are still available. A payment-update banner directs the owner to the Stripe portal when a payment needs an update.
Plan capability varies by feature. Before you tell users that they have API access, Inbox, Audit logs, or custom roles, check the gate on the relevant screen.
Do not hard-code plan prices or a named entry tier in an integration. The Pricing screen is the live product surface for plan selection and Enterprise contact.
For credit-cost concepts, use the existing billing overview.