Billing, pricing, and credits
Manage subscriptions, credits, payment settings, and usage interruptions.
Open Subscription in the dashboard sidebar to review available plans, monthly or yearly billing choices, Enterprise contact options, credits, usage history, payment method, and auto top-up settings.
Only an organization owner can start checkout, change a subscription, or open the Stripe customer portal. Other members with billing view access, such as administrators, see read-only information, and their billing buttons are disabled. The built-in member role has no billing view access. The sidebar hides the Subscription link from a member without it, and the page does not load the current plan, credit balance, usage, or credit history.
Credits apply across all agents and channels in the organization. When you plan a launch, check the credit history and the balance together. Before you turn on auto top-up, check the payment method.
The organization owners and admins get credit warnings by email. There is no setting for them on this screen. A usage warning goes out at 80% and at 90% of the plan allowance. A low-balance warning goes out when the balance falls to the floor for the plan. Auto top-up replaces both warnings with a receipt for each successful top-up charge. See Manage billing and credits for the thresholds. Keep an owner or admin address that a person reads, because these warnings do not appear in the dashboard.
The credit screen keeps a record of the billing state, such as past due, unpaid, paused, or canceled. A balance alone does not prove that paid features are still available. A payment-update banner directs the owner to the Stripe portal when a payment needs an update.
While a payment dispute is open, billing is frozen. Starting a plan checkout or opening the Stripe customer portal fails with "Billing is frozen while a payment dispute is open", and the Subscription page shows no Manage Subscription button. Turning on auto top-up fails with "Auto top-up is unavailable while a payment dispute is open", and auto top-up makes no charge.
Plan capability varies by feature. REST API access and API keys are included on every plan; the plan sets the API rate limit. Before you tell users that they have Inbox, Audit logs, or custom roles, check the gate on the relevant screen.
Do not hard-code plan prices or a named entry tier in an integration. The Pricing screen is the live product surface for plan selection and Enterprise contact.
For credit-cost concepts, use the existing billing overview.