Billing, pricing, and credits
Manage subscriptions, credits, payment settings, and usage interruptions.
Open Dashboard → Pricing to review available plans, monthly or yearly billing choices, Enterprise contact options, credits, usage history, payment method, and auto top-up. Only an organization owner can start checkout, change a subscription, or open the Stripe customer portal; other members see read-only information and disabled billing calls to action.
Credits are organization-wide across agents and channels. Use the credit history and balance together when planning a launch, and verify a payment method before relying on auto top-up. The credit interface preserves the billing state, including states such as past due, unpaid, paused, or canceled, so a balance alone is not proof that paid features remain available. A payment-update banner directs owners to the Stripe portal.
Plan capability varies by feature. Confirm the relevant screen’s gate before promising API access, Inbox, Audit logs, or custom roles to users. Do not hard-code plan prices or a named entry tier in an integration: the Pricing screen is the live product surface for selection and Enterprise contact. Use the existing billing overview for credit-cost concepts.