Organization settings

Open Dashboard → Organization settings to manage the workspace itself. Administrators and owners can do these tasks:

• Update the organization name and slug.
• Configure the company identity for the customer-facing footer.
• Select the Help Desk translation language.
• Copy the organization ID.

A slug can have 3 to 50 characters. It can have lowercase letters, numbers, and hyphens. The first and last character must be a letter or a number, not a hyphen. A slug change redirects the current session to the new workspace URL.

The legal name and address form one pair. If you need a custom footer, provide both the legal name and the address. If you do not provide both, the product uses its default address.

Help Desk translation needs Inbox access. Select the language for translation. Make sure that the workspace plan includes Inbox. The product uses this same language for both directions: translating incoming customer messages for teammates, and translating teammate replies for widget customers.

Ownership transfer and organization deletion are owner-only actions. Transfer requires another member and confirmation of the organization name. After the transfer, the prior owner becomes an administrator.

Organization deletion does all of the following:

• Needs exact-name confirmation.
• Cannot remove a user's only organization.
• Cancels Stripe billing.
• Removes all workspace data.

Before you start either irreversible action, export or keep the records you need.