Publish and control access

The publish switch controls whether visitors can see the Help Center. Before you use this switch, review the title, the branding, the articles, and the navigation. Article status also matters. A published Help Center can contain draft articles. Draft articles are not for readers.

Treat a change in publication as a customer-facing release. After you save the change, verify the public route.

A Help Center can be public or private. If you select private access, allowed email domains control who can authenticate for the Help Center. Enter the domains correctly. Verify access with an account from the intended organization. A domain restriction does not replace a review of article content. It is not a general-purpose SSO system for the organization.

Publishing a Help Center requires the Help Center publish permission. Deleting a Help Center requires the delete permission. Changes to access can affect active visitors. Coordinate access changes with the support and customer-success teams. If you use a custom domain, configure its routing in the Custom Domain settings. Each hostname routes to only one surface.