Export conversations
Download filtered conversation data from Activity as CSV or JSON when your role has the Analytics export permission.
You start exports from Activity, not from the Analytics dashboard. To export selected conversations, select one or more visible conversations. Then choose Export. To export all matching conversations, open Export with no conversation selected. Then set a date range. You can also set a sentiment filter.
Choose CSV to get a file for a spreadsheet. Choose JSON to get full conversation data. When you select conversations, the export uses only those conversations. When you select no conversations, the export uses the date range and the sentiment filter instead.
Export preparation runs in the background. The dialog shows the status: preparing, completed, or failed. When the file is ready, the dialog starts the download. Each agent can have only one export pending or processing at a time.
A large request can fail. If your request fails, narrow the date range or the sentiment filter. Export files expire after a set time. While the completed export is still available, download it again.
To create an export, you need the Analytics export permission. The system records each export in the audit log. To view export history, you need a lower permission level. Only a user with export permission can get the download URL.
Handle exports as sensitive conversation data. Choose the minimum scope. Store the file securely. Do not share raw content beyond what your organization's policy allows.