Export conversations
Download filtered conversation data from Activity as CSV or JSON when your role permits analytics exports.
Exports are started from Activity, not from the Analytics dashboard. Select one or more visible conversations and choose Export, or open Export with no selection to define a date range and an optional sentiment filter. Choose CSV for a spreadsheet-oriented export or JSON for full conversation data. Selected-session exports use the selected records; the date and sentiment controls apply when exporting all matching conversations.
Export preparation is asynchronous. The dialog reports preparing, completed, or failed status and starts a download when the file is ready. Only one pending or processing export is allowed per agent at a time. Large requests can fail, so narrow the date range or sentiment filter if necessary. Generated files expire after a limited period; download again while the completed export is still available.
Creating an export requires the Analytics export permission and is audit logged. Viewing export history is less privileged, but a download URL is supplied only to someone with export permission. Handle exports as sensitive conversation data: choose the minimum scope, store it securely, and avoid sharing raw content more broadly than your organization’s policy allows.