Activity

Open Activity from an agent to view the conversations behind Analytics. The page has a paginated chat-log list and a detail pane. The URL shows the active filters for sentiment, confidence, channel, date range, and topic, so you can share or revisit a filtered view. Analytics drill-ins open this page with the relevant low-confidence, sentiment, or topic filter already set.

Select a conversation to view its transcript. Each row shows the channel (if available), sentiment, country, low-confidence flag, most recent message, and topics. You can select visible sessions to export them. If your role allows it, you can also archive, delete, or add notes to a conversation, or use Inbox takeover. These controls need their own permissions and plan tier. The ability to view Analytics does not include them.

Use filters to find a pattern. Read several representative conversations before you change an agent. The list is not a permanent record. The metrics it supports need the conversation context to make sense. To download data, use Exports from this page.